Pre-Loved Re-Loved Ltd | Terms of Service

Last updated: 23 September 2026

Welcome to Pre-Loved Re-Loved Ltd.

These Terms of Service explain the terms that apply when you visit www.pre-lovedre-loved.com, purchase products from us, or otherwise use our website.

Please read these terms carefully before placing an order. Nothing in these Terms of Service excludes, restricts or otherwise affects any rights you have under applicable consumer law.

1. About Us

This website is operated by:

Pre-Loved Re-Loved Ltd
Company number: 15023683
120 Warrington Road
Goose Green
Wigan
WN5 9AL
United Kingdom

Email: stephen@pre-loved-re-loved.co.uk
Telephone: +44 7475 229555

Throughout these terms, “we”, “us” and “our” refer to Pre-Loved Re-Loved Ltd.

Our online store is hosted using Shopify, which provides the ecommerce platform through which we offer our products.

2. Using Our Website

You may use our website for lawful purposes and in accordance with these terms.

You must not knowingly:

• Use the website for fraudulent, unlawful or abusive purposes.
• Attempt to interfere with the security or proper operation of the website.
• Introduce malicious code, viruses or other harmful technology.
• Attempt to gain unauthorised access to the website, systems or information.
• Use automated systems to misuse or place an unreasonable burden on our website.

We may take reasonable steps to protect our website, customers and business against fraud, misuse and security threats.

3. Our Products

Pre-Loved Re-Loved specialises in pre-loved clothing and fashion.

Because many of our products have been previously owned, individual items may show signs of previous wear. We aim to clearly photograph, describe and identify noticeable imperfections or relevant condition information before purchase.

We also provide garment measurements where appropriate to help customers make informed purchasing decisions.

Product photographs form an important part of the description, and we encourage customers to review the photographs, description, measurements and condition information before ordering.

Colours can appear differently depending on lighting, photography and the display settings of your device.

Nothing in this section affects your statutory rights where goods are faulty, misdescribed or otherwise fail to meet the standards required by applicable consumer law.

4. Product Availability

Many of our pre-loved products are individual, one-off items.

All orders are subject to availability.

Although we take reasonable care to maintain accurate stock information, occasionally an item may become unavailable after an order has been submitted.

If we cannot supply an item you've ordered, we will contact you and refund any amount paid for that item.

5. Prices

Product prices are displayed on our website in the currency shown during your shopping experience.

We take reasonable care to ensure prices are accurate. If we discover an obvious pricing error before fulfilling an order, we may contact you for instructions or cancel and refund the affected order where appropriate.

Delivery charges and any other applicable charges will be displayed before you complete your purchase.

For international orders, customers may also be responsible for applicable import duties, taxes or customs charges imposed by the destination country unless otherwise stated during checkout.

6. Placing an Order

When you place an order, you are making an offer to purchase the products in your basket.

You must provide accurate and complete information required to process and deliver your order.

After an order is submitted, you will normally receive an electronic acknowledgement.

A contract between you and Pre-Loved Re-Loved Ltd is formed when we accept your order. Where applicable, acceptance may be confirmed by an order confirmation or dispatch communication.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• There is an obvious pricing or product-information error.
• Payment cannot be authorised.
• We reasonably suspect fraud or misuse.
• We cannot lawfully fulfil the order.

Where we cancel an order after payment has been taken, we will refund the applicable amount.

7. Payment

We accept the payment methods displayed during checkout.

Payments may be processed by Shopify or other authorised third-party payment providers.

You agree to provide current and accurate payment and billing information when making a purchase.

We do not necessarily receive or retain complete payment-card details ourselves.

8. Delivery

We aim to dispatch orders within 1 working day.

Orders placed at weekends or on UK bank holidays will normally be processed on the next available working day.

UK orders are sent using a tracked delivery service where specified.

We also offer international delivery to supported destinations. International delivery charges are calculated according to the available service and destination and displayed during checkout.

Delivery estimates are estimates rather than guarantees unless we expressly agree otherwise.

Please see our separate Shipping & Delivery Policy for further information.

9. International Orders, Customs & Import Charges

Customers outside the United Kingdom may be required to pay import duties, taxes, customs charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs procedures may also affect delivery times.

Nothing in this section removes any mandatory consumer rights applicable in the customer's country.

10. Our 30-Day Returns Policy

In addition to applicable statutory rights, Pre-Loved Re-Loved offers a 30-day returns policy.

If an item isn't right for you or you change your mind, you may request a return within 30 days of delivery, subject to the conditions set out in our Returns & Refund Policy.

For change-of-mind returns, customers are generally responsible for return postage unless applicable law requires otherwise.

Please read our separate Returns & Refund Policy for complete information about returns, refunds, faulty goods and statutory cancellation rights.

Our voluntary returns policy does not affect your statutory rights.

11. Statutory Cancellation Rights

Where UK consumer cancellation rights apply to an online purchase, you will normally have 14 days after receiving the goods to tell us that you wish to cancel, followed by a further 14 days to return the goods.

Where applicable, refunds will include the standard outbound delivery charge in accordance with the law. Additional costs resulting from choosing a more expensive delivery option than our standard service do not necessarily have to be refunded.

Our 30-day returns policy is offered in addition to these statutory rights.

12. Faulty, Damaged or Misdescribed Goods

Goods supplied by us must meet applicable legal standards.

If an item is faulty, damaged, incorrectly supplied or materially different from its description, please contact us promptly at:

stephen@pre-loved-re-loved.co.uk

Depending on the circumstances and applicable law, you may have rights to remedies such as a refund, repair or replacement.

We will not require customers to bear reasonable return costs where we are legally responsible for the return.

Nothing in these terms limits your statutory rights.

13. Returns & Refunds

Returns should be sent in accordance with our Returns & Refund Policy to:

PRE-LOVED RE-LOVED
Returns Department
120 Warrington Road
Goose Green
Wigan
WN5 9AL
United Kingdom

We recommend obtaining proof of postage and using a tracked service when returning products.

Refunds will be made to the original payment method in accordance with our Returns & Refund Policy and applicable law.

14. Responsibility for the Products

Responsibility for products passes in accordance with applicable law.

Nothing in these terms is intended to transfer risk to a consumer earlier than permitted by law or to remove responsibility that legally remains with us while goods are being delivered.

15. Our Responsibility to You

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of legal rights that cannot lawfully be excluded or restricted.
• Any other liability that cannot legally be limited or excluded.

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable or for business losses arising from a consumer purchase where the law permits such limitations.

16. Intellectual Property

Unless otherwise stated, the content we create for this website — including our original text, branding, graphics and product photography — belongs to Pre-Loved Re-Loved Ltd or is used with appropriate permission.

You may use the website for your personal, non-commercial shopping purposes.

You must not reproduce, commercially exploit or misuse our protected content without appropriate permission, except where permitted by law.

Third-party names, trademarks and brands remain the property of their respective owners.

17. Reviews, Feedback & Customer Content

If you voluntarily provide a review, feedback, photograph or other content for publication, you confirm that you have the right to provide it and that it does not unlawfully infringe another person's rights.

We may moderate or remove content that is unlawful, abusive, misleading, infringing or otherwise inappropriate.

We will not knowingly manipulate reviews or present reviews in a misleading manner.

18. Privacy & Cookies

Our handling of personal information is explained in our Privacy Policy.

Our website may use cookies and similar technologies. Where consent is legally required for non-essential technologies, we will seek that consent through the appropriate website controls.

Please review our Privacy Policy and available cookie information for further details.

19. Third-Party Services & Links

Our website may use or link to services provided by third parties, including payment providers, delivery services, social-media platforms and other technology providers.

Third-party websites and services may be subject to their own terms and privacy policies.

We are not responsible for third-party websites that we do not own or control, except where applicable law provides otherwise.

20. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by events genuinely outside our reasonable control where the law permits this.

If such an event materially affects an order, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.

Your statutory rights remain unaffected.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal requirements.

The terms applicable to a purchase will generally be those in effect when the relevant contract is made, subject to applicable law.

The latest version of these terms will be made available on our website.

22. Governing Law

These terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer resident elsewhere in the United Kingdom or another country, you may also benefit from mandatory protections and rights to bring proceedings available under the laws applicable to you.

Nothing in these terms removes those mandatory rights.

23. Contact Us

If you have questions about these Terms of Service, an order or our products, please contact us:

Pre-Loved Re-Loved Ltd
120 Warrington Road
Goose Green
Wigan
WN5 9AL
United Kingdom

Email: stephen@pre-loved-re-loved.co.uk
Telephone: +44 7475 229555
Company number: 15023683

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