Pre-Loved Re-Loved Ltd | Privacy Policy

Last updated: 23 September 2026

At Pre-Loved Re-Loved Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and share your personal information when you visit www.pre-lovedre-loved.com, make a purchase, contact us, subscribe to marketing, or otherwise interact with our online store.

We aim to handle personal information lawfully, fairly and transparently in accordance with applicable UK data-protection law, including the UK GDPR and Data Protection Act 2018.

1. Who We Are

Pre-Loved Re-Loved Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

Company: Pre-Loved Re-Loved Ltd
Company number: 15023683
Address: 120 Warrington Road, Goose Green, Wigan, WN5 9AL, United Kingdom
Email: stephen@pre-lovedre-loved.co.uk
Telephone: +44 7475 229555
Website: www.pre-lovedre-loved.com

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Personal Information We Collect

Depending on how you use our website, we may collect information including:

• Your name, billing address, delivery address, email address and telephone number.
• Order, transaction, payment and refund information.
• Products purchased, viewed or added to your basket.
• Information you provide when contacting customer service or making a return.
• Device and technical information such as your IP address, browser, operating system and information about how you interact with our website.
• Marketing preferences and information about whether you interact with our marketing communications.
• Cookie, analytics and similar website-usage information, subject to applicable consent requirements.

Payment transactions may be processed by third-party payment providers. We do not necessarily receive or retain complete payment-card details ourselves.

3. How and Why We Use Your Information

We may use personal information to:

• Process, fulfil, deliver and manage orders.
• Take and administer payments and refunds.
• Communicate with you about purchases, deliveries, returns and customer-service enquiries.
• Provide and maintain our website and online store.
• Detect, investigate and prevent fraud, misuse and security threats.
• Maintain appropriate business, tax and accounting records.
• Comply with legal and regulatory obligations.
• Understand how customers use our website and improve our products, services and shopping experience.
• Send marketing communications where we have an appropriate lawful basis to do so.
• Manage advertising and measure its effectiveness where permitted and, where required, where you have given consent.

4. Our Lawful Bases for Processing

Under UK data-protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, these may include:

Contract: where processing is necessary to provide products or services you've ordered or to take steps at your request before entering into a contract.

Legal obligation: where we need to process information to comply with applicable laws, accounting, taxation or other regulatory requirements.

Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This can include protecting our business against fraud, maintaining security and improving our services.

Consent: where we ask for and receive your consent, for example for certain cookies, technologies or marketing activities where consent is required. Where we rely on consent, you may withdraw it at any time.

5. Cookies, Analytics & Advertising

Our website uses cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website and, where applicable, support marketing and advertising.

We may use services provided by companies such as Shopify and Google, and other services that we enable for analytics, advertising, catalogue or social-media purposes.

Where UK law requires consent for non-essential cookies or similar technologies, we will seek that consent before using them.

You can manage available cookie choices through the cookie controls provided on our website and through your browser settings.

6. How We Share Personal Information

We do not sell your personal information.

We may share personal information where necessary with trusted organisations that help us operate our business, such as:

• Shopify and ecommerce technology providers.
• Payment processors.
• Delivery companies and postal/courier services.
• Website hosting, security and IT service providers.
• Analytics, marketing and advertising providers where applicable.
• Professional advisers such as accountants or legal advisers.
• Government bodies, regulators, law-enforcement agencies or other parties where required by law.

These organisations may process information on our behalf or, in some circumstances, act as independent data controllers under their own privacy policies.

7. International Transfers

Some of the service providers and technology platforms we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that applicable legal requirements for protecting that information are met. Depending on the destination and circumstances, this may include recognised adequacy arrangements or appropriate contractual safeguards.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service and meeting legal, accounting and tax obligations.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

9. Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your personal information in certain circumstances.
• Ask us to restrict how your information is processed in certain circumstances.
• Object to certain processing.
• Request the transfer of certain information to you or another organisation.
• Withdraw consent where our processing is based on consent.

These rights are subject to legal conditions and exemptions.

To exercise a data-protection right, contact us at stephen@pre-lovedre-loved.co.uk. We may need to verify your identity before fulfilling a request.

10. Marketing Communications

Where permitted, we may send you information about Pre-Loved Re-Loved products, services or offers.

You can unsubscribe from email marketing at any time by using the unsubscribe link in the relevant email or by contacting us.

Stopping marketing communications does not prevent us from sending necessary service communications relating to an order or other transaction with us.

11. Children's Privacy

Our website and products are intended for a general shopping audience and are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

12. Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

13. Third-Party Websites & Services

Our website may contain links to third-party websites, social-media platforms or services.

Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information before providing personal information to them.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Information about making a complaint and the ICO's current contact details are available at www.ico.org.uk.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this policy.

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Pre-Loved Re-Loved Ltd
120 Warrington Road
Goose Green
Wigan
WN5 9AL
United Kingdom

Email: stephen@pre-lovedre-loved.co.uk
Telephone: +44 7475 229555
Company number: 15023683